Phone: +44 1202 203 151

Customer Service

Should a challenge occur please follow the follow steps for a positive and swift remedy. As a first point of contact to ensure swift and immediate action, please contact the manufacturer directly. In dealing directly with ourselves please follow the instructions below for a clear and simple returns procedure:

Platinum Procedure for RMA Requests & Returns

Wrong shipments, missing goods and transport damages do not require an RMA. Such issues should be presented to your sales representative immediately.

Please understand that a certain time is required in order to process your goods. In understanding there are different procedures from different manufactures ranging from a direct exchange or repaired goods we thank you for your patience in advance.

If you have any questions you are welcome to contact the team on +44 1202 203 151 or via email.